frequently asked Questions

At our company we take customer service seriously. Whether you have a question or concern, please do not hesitate to contact us. Our goal is to respond to all inquiries within one business day. You can rely on us to provide you with a friendly and helpful service that will leave you feeling safe and supported.

Our contact page: Contact


Where is my package?

Where can I find the invoice for my order?

How can I cancel an order?

How do I change my delivery address or billing address?


When will my order be shipped?

Delivery without shipping costs

Delivery costs


What payment options do you offer?

What to do if your credit card payment is canceled?

How do I redeem a voucher?


How do I return a product?

How long can I return a product?

Are there items that I cannot return?

What are the costs for a return?